Putting Patients First in the New Year | Genesis Medical Management

Healthcare Providers have heard for the last few years that they need to improve their relationships with their patients to grow and thrive. Patients are becoming more and more demanding, and they are also showing a willingness to change to new healthcare providers that provide them with what they want. So, the first thing healthcare providers must do to ensure they are truly putting their patients first, is to find out what it is they want. Then they must figure out how to give them what they want. Genesis Medical Management reviewed several patient surveys regarding what patients want in healthcare and compiled the following information to help medical providers put their patients first next year.

In all surveys, over 90% of respondents identified the most important thing they want from healthcare providers is a quality patient experience. People feel that their healthcare and well-being are important. They pointed to several things that they feel are important for patient experience, including quality of care, displayed compassion and empathy through active listening, and clear explanations of treatment plans, which were all expected responses. More surprising was how many patients stressed the importance of their nature of their communications with their doctor, such as ease in booking appointments, text message reminders of those appointments, clearly defined costs, easy access to test results, and timely and secure responses to communications.

Genesis Medical Management recommends that healthcare providers implement a patient interaction and engagement software platform, such as Emittr, to help them meet the communication demands of their patients. Emittr helps healthcare organizations improve the patient experience by creating dynamic surveys and conducting patient reviews through text messages following appointments, so that medical providers receive feedback on their services and can modify their practices as needed. Emittr’s HIPAA compliant texting software ensures secure, transparent, easy, and swift communication between patients and their healthcare provider. Emitrr provides a patient interaction and engagement platform that ensures transparency and improves patient interaction throughout all services: Reputation, Text Messaging, Phone System, Forms, Patient Engagement, and more.

Aspire has developed an evidence-based integrated behavioral healthcare program. Clients are evaluated during intake and scores are applied to their depression, anxiety, and overall wellness levels. Clients are then evaluated again midway through their program, and again upon exiting the program, to measure their improvement upon graduation. With an average of 20 sessions, regular attendees are seeing a median 50% reduction in their symptoms. When clients stay longer, are more consistent with their treatment, and don’t miss sessions, they are seeing even higher benefits.

Genesis Medical Management recommends Citryn Marketing for ensuring that your healthcare organization has a strong online presence with a stellar reputation. Citryn understands that patient acquisition is the key to growing your medical practice. The digital marketing strategies implemented by the experts at Citryn Marketing ensure that your healthcare organization is the one that patients will find when they search and choose once they review your reputation. The marketing tools that Citryn has mastered include proven SEO techniques, innovative web design, effective patient interaction software, pay-per-click advertisement that boosts your reputation and brand awareness, and reputation management through persistent review requests and responses. Citryn also excels at building brand awareness through social marketing, content development, graphic design, and video production.

Put your patients first next year by giving them what they want. As we enter the new year make sure that your healthcare organization is taking the steps to meet the demands of your patients. Improve your patient communication with Emittr, and your online reputation with Citryn Marketing. Genesis Medical Management wishes all healthcare organizations a happy and prosperous New Year!