The concept of a one size fits all Electronic Health Record (EHR) system is, luckily, a thing of the past. The new standard for all EHR Systems being implemented, or receiving major upgrades, is personalization to ensure clinician satisfaction and improve usability. During the pandemic, over 20% of physicians went through major technological transitions, including implementing EHR systems. During these implementations and major upgrades, personalization became a necessity, especially when it came to remote and virtual EHR processes.
The changes that occurred to EHR systems during the pandemic will likely become best practices moving forward. In addition to the virtual and remote processes, some other changes include personalization of layouts, document templates, and personalization by medical specialty. The lack of templates specific to medical specialties is one of the most frequent complaints of clinicians. Ensuring personalization specific to your practice will improve efficiency and usability. Implementation of a safe, protected patient portal platform is crucial to streamline administrative tasks and fulfill customer satisfaction needs when it comes to communication and transparency.
A few things to consider during the implementation of personalizing your EHR system include timing and training. Personalized changes to your EHR system should occur both before and during any new system implementation or upgrade, or any execution of major module changes. Clinicians and staff should be introduced to the new system or upgrade before it goes live, so they can provide valuable input on requirements, ensuring that their personalization changes are effective and fulfill their needs. During the go-live process, further personalization will be crucial. While everyone involved may think they have thought of everything and made the changes they need, it is not until the actual process of using the system that you will truly see whether everything works as expected, or whether anything was omitted.
It doesn’t do any good to make personalized changes to your EHR system if your clinicians and staff do not know how to use those changes. Virtual training allows for one-on-one and group trainings to ensure that everyone is comfortable with all components of the programs. This allows busy clinicians to access the training whenever they can fit it into their schedules, including from home. With screen sharing, live chats, and online videos, clinicians become fully engaged and can ask questions during these customized trainings. No more struggling to send staff to trainings or losing valuable clinic time due to the need for bringing in trainers. Training new staff is easy, and keeping everyone up to date on any personalized changes is simplified through virtual training.
Medical practices should evaluate their EHR system every three months to determine its effectiveness and usability. Data should be collected during the three-month time frame to assess specific EHR workflows, such as number of clicks needed to complete tasks. Layouts and templates should then be fine-tuned to improve usability.
Genesis Medical Management believes that all medical practices should ensure that their EHR systems are efficiently personalized to meet their needs if they have not been already. Improve your medical practice today by implementing an EHR program that is personalized for the needs of your practice and patients.
Let's Grow Together!
We look forward to learning about your healthcare business to discover how GMM can create a profitable solution!