During this COVID-19 pandemic, many healthcare companies must ask their healthcare providers to make the transition to working at a remote work environment in their homes. The key is ensuring that your remote work environment is properly set-up to be effective and successful.
Healthcare companies must find a safe, effective way to continue to provide healthcare services to their clientele, and telehealth services is the answer. Your providers can be just as productive during this pandemic as ever, providing the quality healthcare services your clients have become accustomed to. It is simply how that care is provided which needs to adapt to this crisis. Companies must make the transition to telehealth services now; they can no longer put off this technological step that many other healthcare organizations have already taken. You can learn the steps required in making that transition here.
Once your telehealth services are put into place and you have developed policies and procedures for how you provide services, you need to establish a means to track the productivity of your staff to ensure that quality services are being provided in an effective manner. There are a several software tools available that can help you track employee productivity and manage their tasks in real time, such as Trello or DeskTime. These software products provide a means for tracking your employees’ tasks, sharing documentation, reports, billing, etc.
It is important that your staff maintain contact with each other through frequent group meetings to keep everyone up to date and relevant with their tasks. Zoom is one software that can provide a means for conducting those group meetings. Supporting each other throughout this process will be important. Staff will learn how to adjust faster and provide quality, effective services if they can share their struggles and successes with each other.
This crisis can also provide an opportunity for management to identify bottlenecks within their workflow. It is a great time for refining your electronic health records, ensuring that all staff are properly trained on the system and are capturing all pertinent data for each patient. You will want to ensure that customers are able to control their access to information, so take this time to update your customer-managed relationship. Confirm that your network filing system is up-to-date and functioning to its capacity, with everyone properly trained and utilizing the system to its fullest.
With the technology that is now available, working remotely can be just as effective as working in the office, provided staff collaborate and utilize the available software. Your healthcare company can remain sustainable and even thrive during this time of crisis if you simply take the time to effectively position your company to continue to provide services remotely during this pandemic. The bonus will be that when this pandemic is over, your company will be positioned to provide quality telehealth services to your patients as an option.
Genesis Medical Management is here to help your healthcare organization during this COVID-19 crisis. Look to us for helping your organization maintain quality services throughout this pandemic.
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