Regardless of the industry, automation can be very efficient and profitable for any business. When it comes to healthcare, automation does that and more. Medical practices have discovered that automation not only saves staff time, improves efficiency, and saves money, it also improves outcomes, exceeds customer demands, and grows your business. There are multiple ways that automation of medical practice operations improves processes and exceeds expectations.
The whole automation process begins with an EHR software program that automates everything, from patient intake to exam information, lab results, post-care communication, and more. Your EHR software should also automatically link with your website to provide patients the same data at their fingertips. It should also link with communication software that can communicate effectively with your clients, from appointment reminders to post-care check-ins, and chat to text functions.
When a patient visits a doctor for the first time, that patient is looking for quality care and open communication. The more efficient, informed, and able to communicate thoughts and treatment suggestions that a doctor is, the better the patient satisfaction. Software that allows a doctor to peruse a patient’s medical record before the exam, access those electronic records in the exam room, enter notes and information during the exam, and enter post care recommendations, ensures that a patient sees an efficient and competent doctor. When that patient can then go home and access their patient portal online with all their medical records, the physician’s notes and recommendations, and any test results, then their expectations have been met and exceeded. This is an example of automation saving not only time and money but providing customer satisfaction.
In a world where everyone relies on electronic communication, medical practices that are not embracing and using electronic communication with their patients, are risking losing those patients. Software, such as that provided by Emittr, that allows medical practices to remind patients of appointments through automated text messages or emails, opens a chat discussion on the website and converts it to text, and sends post-care check-in communication will position a medical practice to meet the communication desires of their patients.
One of the most positive aspects of automation and ensuring you can provide your clients with electronic communication options is the potential for improved medical outcomes. When a patient can access exam notes and recommendations as they desire at home online, they are not subject to forgetting details. A doctor can even provide links to videos for specific exercises or medical information they want the patient to read. If a patient receives a post-care text reminding them of what their next care steps are and the opportunity to reply with concerns, they improve the likelihood of following post-care directions, which improves outcomes.
Genesis Medical Management recommends that healthcare organizations embrace automation and electronic communication to help their business grow. The more you meet the expectations and demands of your patients, the more your practice will grow and thrive; and automation and electronic communication are the answer.
Genesis Medical Management helps medical organizations to thrive in this highly competitive industry. Contact us today to help you with operational management, growth strategies, revenue cycle, and real estate development.
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